Privacy Policy

Welcome to 11wn (accessible at https://11wn.cam). 11wn is an independent, English-language online betting and casino information platform serving Pakistani users. We are committed to protecting the privacy of every individual who visits or interacts with our platform.

This Privacy Policy ("Policy") describes the types of information we may collect from you when you visit 11wn, how we use and protect that information, and the choices you have regarding your data. This Policy applies to all pages, content and services available through https://11wn.cam.

By accessing or using the 11wn platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein. If you do not agree, please discontinue use of the platform immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, email address, IP address and browsing behaviour.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure and deletion.
• "Platform" refers to the 11wn website at https://11wn.cam, including all pages, subpages, content and features accessible through it.
• "User" means any individual who accesses, browses or interacts with the Platform.
• "Controller" means 11wn, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Third Party" means any individual, company or organisation that is not the User or 11wn.
• "Cookies" means small text files placed on your device by the Platform to collect standard internet log information and visitor behaviour data.
• "Applicable Law" means all data protection, privacy and related laws applicable to the processing of Personal Data in the relevant jurisdiction.

11wn may collect the following categories of information from users of the Platform:

We do not intentionally collect sensitive personal data such as financial account details, payment card numbers, national identity card numbers, or health information. If you inadvertently include such data in a support message, please notify us immediately so that we may delete it.

11wn collects data through the following means:

• Automatic Collection: When you visit the Platform, our web servers and analytics tools automatically record technical and usage data. This includes your IP address, the pages you visit, your browser type and the duration of your session.
• Cookies and Similar Technologies: The Platform uses cookies and similar tracking technologies to maintain session continuity and analyse platform usage. See Section 07 for full details on cookies.
• Direct Submission: When you voluntarily contact us via our published support email address, we receive and store the information you choose to include in your message, such as your email address and query content.
• Third-Party Analytics Tools: We may use third-party analytics services to help understand how users interact with the Platform. These services may collect data subject to their own privacy policies. We select analytics providers that offer appropriate data protection commitments.

We do not purchase data about you from data brokers, and we do not obtain personal data about you from third-party gambling operators or payment providers.

11wn processes the data it collects for the following specific purposes:

• Platform Operation: To serve web pages correctly, maintain platform stability and ensure technical security.
• Analytics and Improvement: To understand which content is most useful to users, identify areas for improvement, and optimise the overall user experience on the Platform.
• Support and Communication: To respond to enquiries or support requests submitted by users via the published contact email.
• Security and Fraud Prevention: To detect, investigate and prevent malicious activity, unauthorised access or abuse of the Platform.
• Legal Compliance: To comply with any applicable legal obligations, including responding to lawful requests from public authorities.

We do not use your data for automated individual decision-making or profiling that produces legal or similarly significant effects on you.

We do not use data collected through 11wn to build advertising profiles or target users with behavioural advertising on behalf of gambling operators or other third parties.

Where international data protection principles apply to our processing activities, we rely on the following legal bases:

• Legitimate Interests: Processing technical and usage data to maintain, secure and improve the Platform, where such interests are not overridden by your rights and interests.
• Consent: Processing of non-essential cookies and similar technologies, where you have provided explicit consent through our cookie controls.
• Contract Performance: Processing data necessary to respond to a support request or enquiry you have submitted to us.
• Legal Obligation: Processing required to comply with applicable laws or respond to lawful authority requests.

You may withdraw consent for cookie-based processing at any time by adjusting your browser settings or using the cookie controls on the Platform. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11wn uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. They help the Platform remember your preferences and understand how users navigate the site.

You can control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies or be notified when a new cookie is set. Please note that disabling essential cookies may affect the functionality of the Platform.

We do not use cookies to track your activity across third-party gambling operator websites, and we do not share cookie data with gambling operators.

11wn does not sell, rent or trade personal data. We may share data in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers (such as hosting providers and analytics platforms) who process data on our behalf under contractual data processing obligations. These providers are not permitted to use your data for their own purposes.
• Legal Requirements: We may disclose data where required to do so by law, court order, or in response to lawful requests from public authorities, including Pakistani regulatory bodies where applicable.
• Business Transfers: In the event of a merger, acquisition or asset sale, user data may be transferred as part of the transaction. We will endeavour to provide reasonable notice before any such transfer takes place.
• Protection of Rights: We may disclose data where necessary to protect the rights, property or safety of 11wn, its users or the public.

We do not share personal data with gambling operators, payment providers (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah), or advertisers in a manner that identifies you as an individual.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Server and access logs (including IP addresses) are typically retained for up to 90 days for security and diagnostic purposes, after which they are deleted or anonymised.
• Analytics data is retained in aggregated or anonymised form for up to 24 months to support long-term platform improvement analysis.
• Support correspondence (emails and messages) is retained for up to 12 months from the date of last contact, unless a longer retention period is required for legal compliance.
• Cookie data is retained in accordance with the retention periods listed in Section 07 above.

When data is no longer required, we securely delete or anonymise it using appropriate technical processes. You may request earlier deletion of your personal data in accordance with your rights described in Section 10 below.

Subject to applicable law, you may have the following rights in relation to personal data that 11wn holds about you:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing was based.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified.
• Right to Object: You may object to processing of your personal data where it is based on our legitimate interests.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine-readable format.

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within a reasonable timeframe and in any event within 30 days. We may need to verify your identity before processing your request.

The 11wn platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the laws of your jurisdiction or by applicable operator and licence requirements.

We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has provided personal data to 11wn, please contact us immediately at [email protected] and we will take prompt steps to delete that data.

If we become aware that we have inadvertently collected personal data from a person under the applicable minimum age, we will delete such data from our systems without undue delay.

The Platform may describe or reference third-party gambling operators, sports leagues (such as PSL, ICC tournaments and international cricket events) and services. Such references are made for informational and contextual purposes only.

If you choose to visit any third-party operator or service referenced on 11wn, that third party will collect and process your data in accordance with its own privacy policy. 11wn has no control over, and accepts no responsibility for, the privacy practices of any third-party website or service.

We strongly encourage you to review the privacy policy of any third-party platform before submitting personal data, creating an account or making a deposit.

11wn reserves the right to update or revise this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this Policy periodically to remain informed of how we protect your information. For material changes that significantly affect your rights, we will endeavour to make the update prominently visible on the Platform.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must discontinue use of the Platform.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 11wn handles your personal data, please reach us through the following channel:

When contacting us about a privacy matter, please include "Privacy Enquiry" or "Data Rights Request" in your subject line, along with a clear description of your query. This helps us route your message to the correct team and respond as efficiently as possible.

For questions about our Terms & Conditions, please visit our Terms & Conditions page. For responsible gambling resources and support, please visit our Responsible Gambling page.